We all know way to well how we want returns to go and …how they actually go.
They come back battered, beaten, sometimes unpackaged, and needing some love.
Way too often, we hold on to them, with the best of intentions, for us to “do something with”. The only thing we do with them is sell them for pennies on the dollar.
If you want to discover the secret to achieving more with little effort on your part, schedule a 15-minute conversation and let us share the shortcut to revitalizing your returns.
Happier customers!
DM Delivers proactive communication, providing a better experience for your consumers. Your own customer service team will have fewer calls asking “When is my return getting picked up?”
With DM, size doesn’t matter!
Regardless if your returned product is a lamp, couch, refrigerator, piece of fitness equipment, or a sauna there is no item DM can’t recover directly from your consumer.
See it all as it happens
Move from virtual invisibility on your returns to detailed visibility with DM. Your customer service team will have access to DMs secure EasyFreight™ portal, where they can get quick answers to tracking. To elevate your customers experience, they will have full visibility on a web page DM designs with your company.
DM is part of the Evans Network of Companies