DM Delivers was awarded the RLA’s “Reverse Logistics Operational Excellence Award,” at the Annual RLA Conference & Expo earlier this month. The RLA Reverse Logistics Excellence Awards allows the Reverse Logistics Association (RLA) to honor those companies that are setting the standard for excellence in reverse logistics through their vision, innovation, focus, and efficiency.

When a customer has a return, the long-standing practice is to ship that return back to your vendor, warehouse or even drop it at a store.

 As an Evil Movie Doctor would say … “How about no?!”

 There is an innovative, progressive way to manage your returns that significantly reduces your logistics, labor and warehousing costs. Additionally, this solution presents a much higher recovery rate on recommerced items, but the best part is it also enables you to make meaningful social and economic impacts that are measurable and quantifiable. Perhaps, most importantly, your customers will be significantly more satisfied, leading to an exceptional return experience which, in turn, will lead to increased consumer loyalty, brand advocacy, and more sales.